Shipping policy
At Price Drop Perfumes, we are committed to processing and delivering your order as quickly and efficiently as possible. Please read our Shipping Policy below.
Shipping Area
1.1 We currently deliver to addresses within the Republic of South Africa only.
Courier Services
2.1 Orders are shipped using trusted third-party courier partners, including but not limited to The Courier Guy, Aramex, and other reputable logistics providers selected at our discretion.
2.2 Once your order has been dispatched, you will receive shipment confirmation and, where available, a tracking number to monitor your delivery.
Order Processing & Delivery
3.1 Standard orders are typically processed and dispatched within 3–5 business days after payment has been successfully received and verified.
3.2 Customers may select Next-Day Delivery during checkout, where available, for an additional fee. This service prioritises the processing and dispatch of your order with the aim of achieving next business day delivery to major South African centres.
3.3 Delivery timeframes are estimates only and commence from the date your order is dispatched, not from the date the order is placed.
3.4 While every reasonable effort is made to meet estimated delivery timeframes, delivery dates cannot be guaranteed and may be affected by payment verification, stock availability, destination, weather conditions, public holidays, courier schedules, or circumstances beyond our reasonable control.
Delivery Issues
4.1 If an order cannot be processed or fulfilled within 30 calendar days due to supplier stock shortages or logistical constraints, Price Drop Perfumes will provide either a full refund or, where agreed with the customer, a suitable replacement product.
4.2 Price Drop Perfumes uses independent third-party courier service providers to fulfil deliveries. Once an order has been dispatched, delivery may be subject to the operational processes, schedules and service conditions of the appointed courier.
4.3 Price Drop Perfumes shall not be responsible for delivery delays resulting from circumstances reasonably outside our control, including courier operational delays, adverse weather, public holidays, access restrictions, failed delivery attempts, incorrect or incomplete delivery information supplied by the customer, or other external events, except to the extent that liability cannot lawfully be excluded.
4.4 Customers are responsible for providing complete and accurate recipient, contact and delivery information at checkout. Price Drop Perfumes shall not be responsible for additional courier charges, delays, failed deliveries or other costs arising from incorrect or incomplete information supplied by the customer.
4.5 Where a parcel is alleged to have been lost, stolen, damaged or not delivered while in the possession of a courier appointed by Price Drop Perfumes, the customer must notify Price Drop Perfumes as soon as reasonably possible and provide any information reasonably required to investigate the matter.
4.6 Price Drop Perfumes reserves the right to investigate any delivery claim with the relevant courier and to obtain tracking information, proof of delivery, photographs, delivery records or other reasonable supporting evidence before determining whether a replacement, refund or other remedy is applicable, except where applicable law requires otherwise.
4.7 A replacement or refund will not be issued solely on the basis of an allegation that a parcel was not received where courier tracking, proof of delivery or other reasonable evidence indicates that the parcel was successfully delivered, unless a subsequent investigation establishes otherwise or a remedy is required under applicable South African law.
4.8 Where a parcel is confirmed by the appointed courier as lost in transit and cannot be delivered within 30 calendar days, Price Drop Perfumes will provide either a replacement or a full refund in accordance with our Returns & Refund Policy and applicable South African law.
4.9 Except where otherwise required by applicable law, Price Drop Perfumes shall not be responsible for loss, theft or damage occurring after confirmed delivery to the delivery address, recipient, authorised representative or other person reasonably accepting delivery on the recipient's behalf.
4.10 Where reasonably required to resolve a delivery issue, Price Drop Perfumes may submit or assist with a claim against the relevant courier. Customers agree to provide reasonable cooperation and supporting information necessary for such an investigation or claim.
Nothing in this Shipping Policy is intended to exclude, restrict or modify any consumer right or remedy that cannot lawfully be excluded under applicable South African legislation.