Refund policy

At Price Drop Perfumes, customer satisfaction is important to us. If you experience an issue with your order, please review our Returns & Refund Policy below.

Eligibility

1.1 To be eligible for a return or refund, products must be unused, unopened, undamaged, and in their original sealed packaging.

1.2 Return or refund requests must be submitted within 24 hours of the recorded delivery date, except where a longer period or remedy is expressly required under applicable South African consumer protection legislation.

1.3 For hygiene, health and product integrity reasons, fragrances and other sealed personal care products that have been opened, sprayed, used, tampered with, or had their original seal removed are not eligible for return, exchange or refund unless required under applicable South African consumer protection legislation.

1.4 Variations in packaging, labelling, language, importer information, country of origin, batch markings, or presentation resulting from genuine parallel imports do not affect product authenticity and shall not, on their own, constitute valid grounds for a return, refund or exchange.

Return Process

2.1 To request a return or refund, please email info@pricedropperfumes.co.za within 24 hours of delivery.

2.2 Your email must include:

  • Your order number;

  • A detailed description of the issue;

  • Clear photographs of the product, packaging and any relevant batch markings.

2.3 Once received, our Customer Support team will review your request and determine whether it meets our return eligibility requirements. Price Drop Perfumes reserves the right to request reasonable additional information, photographs, packaging, batch information and/or return of the product for inspection where necessary to assess a claim.

2.4 If your request is approved, you will receive detailed return instructions, including the return shipping address. Products must not be returned without prior authorisation from Price Drop Perfumes.

2.5.1 Unless otherwise required by applicable South African consumer protection legislation, all costs associated with returning a product to Price Drop Perfumes are for the customer's account.

2.5.2 Where a customer alleges that a product is defective, damaged, incorrect, materially non-conforming, or otherwise qualifies for a statutory remedy, Price Drop Perfumes reserves the right to require reasonable supporting information, photographs, original packaging, batch information and/or return of the product for inspection before determining whether the claim qualifies for such remedy.

2.5.3 Where, following assessment, the product qualifies for a remedy under applicable South African consumer protection legislation, Price Drop Perfumes will bear reasonable return costs to the extent required by law.

2.5.4 Where the product is found not to be defective, damaged, incorrect or materially non-conforming, or where the claim relates solely to personal preference, scent expectations, performance expectations, or legitimate packaging, labelling, batch-marking or presentation variations associated with authentic parallel-imported goods, the customer will remain responsible for all applicable return and delivery costs.

2.5.5 Where return shipping is arranged by the customer, Price Drop Perfumes is not responsible for loss, damage or delays occurring while the returned product is in the possession of a third-party courier or postal service, except to the extent that liability cannot lawfully be excluded.

2.5.6 Customers returning products at their own cost must retain proof of shipment and are strongly encouraged to use an appropriately tracked and insured shipping service.

Refunds

3.1 Where inspection of a returned product is reasonably necessary to determine eligibility, an approved refund will be processed after the returned product has been received and assessed, subject always to any rights or remedies provided by applicable South African law.

3.2 Refunds will be issued to the original payment method used during checkout unless otherwise required or agreed.

3.3 Once approved, refunds are generally processed within 7–10 business days. Processing times may vary depending on your payment provider or financial institution.

3.4 If a parcel is confirmed as lost in transit by the courier and cannot be delivered within 30 calendar days, Price Drop Perfumes will provide either a replacement or a full refund, subject to any applicable legal rights.

3.5 Shipping charges, including Next-Day Delivery fees, are non-refundable once an order has been dispatched, except where required by applicable South African law or where the return is a result of an error attributable to Price Drop Perfumes.